Privacy
How Fresh Train uses personal information when you visit this website, contact us, book a call or download one of our guides. Last updated 23 October 2026.
Who we are
Fresh Train Healthcare Marketing Ltd. (“Fresh Train”), registered in Ireland under company number 744716, is a healthcare and medical marketing consultancy based in Ireland. We are responsible for the personal information described in this policy.
If you have any questions about it, email hello@freshtrain.ie or call +353 87 221 3194.
What we collect
When you email or phone us: your name, contact details and anything you choose to tell us.
When you book a call: the details you enter on our booking page, such as your name, email address and any notes you add.
When you download a free guide: your first name, your work email and whether you ticked the box for email updates.
When you visit this website: anonymous statistics about how pages are used. Our website analytics do not use cookies and do not identify you.
How we use it
To reply to your enquiries and arrange calls
To keep a record of who has downloaded our guides and, if you ticked the box, to send you occasional emails about AI and healthcare marketing
To provide our services if you become a client, and to manage that relationship
To understand how the website is used, so we can improve it
We rely on our legitimate interest in responding to enquiries and running our business, on our contract with you if you are, or are about to become, a client, and on your consent for email updates, which you can withdraw at any time by unsubscribing or emailing us. We do not sell your personal information or use it for automated decision-making.
Who we share it with
We use a small number of trusted providers who handle data on our behalf:
Framer, which hosts this website, provides its analytics and passes on the details you enter in our forms
Calendly, which runs our call booking
Our email and business software providers
Some of these providers may process data outside the European Economic Area. Where they do, they rely on safeguards recognised under the GDPR, such as Standard Contractual Clauses.
How long we keep it
We keep enquiry and booking details only as long as we need them to deal with your enquiry. We keep client records for as long as we need them to provide our services and meet our legal and accounting obligations, and then delete them. We keep records of guide downloads for up to two years. If you unsubscribe from email updates, we stop emailing you straight away.
Cookies
This website does not use advertising or tracking cookies, and its analytics are cookie-free. If you follow a link to another website, such as our booking page on Calendly, that website’s own cookie and privacy policies apply.
Your rights
Under the GDPR you can ask to see, correct or delete the personal information we hold about you, object to or restrict how we use it, and ask for a copy in a format you can reuse. Email hello@freshtrain.ie and we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Data Protection Commission at www.dataprotection.ie.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.